PHJOIN Privacy Policy

PHJOIN values your privacy. This policy explains how we collect, store, and protect your personal data when you use our platform in the Philippines. We are committed to maintaining the trust of our players by handling all personal information with care and transparency. This document outlines what data we collect, how we use it, who we may share it with, and your rights under applicable data protection laws. If you’re a Filipino player using PHJOIN, we encourage you to read this policy carefully.

What Information We Collect

To provide a safe and personalized gaming experience, we collect several types of user data. We only gather information necessary for account management, security, and service delivery.

Account registration data

When you sign up, we collect basic details such as your mobile number, username, and password. In some cases, additional information like your name or email address may be requested for verification purposes.

Payment and transaction history

We log records of your deposits, withdrawals, and in-game purchases. This includes timestamps, payment method used (e.g., GCash, Maya), and transaction status. These records help us process payments and monitor for fraud.

Device and browser data

When you access PHJOIN, we automatically collect technical information such as your device type, operating system, IP address, and browser version. This helps us optimize platform performance and security.

Cookies and tracking tools

We use cookies and similar technologies to remember your preferences, manage session activity, and understand how users interact with the site. For more details, refer to our Cookie Policy below.

How We Use Your Information

PHJOIN uses your personal data to deliver a secure, reliable, and customized betting experience. We process information in accordance with legal standards and for the benefit of our Filipino users.

Account verification and security

We use your registration details and device data to verify your identity, detect unusual login activity, and prevent unauthorized access. This helps protect your account and reduce fraud risks.

Payment processing and game personalization

Transaction data is used to process deposits and withdrawals securely. We may also use gameplay history and preferences to personalize your dashboard, game suggestions, and promotional offers.

Customer support and service improvements

When you contact support, your inquiry, and related data are logged to help resolve issues quickly. We also analyze user behavior and feedback to improve features, fix bugs, and enhance your overall experience on the site.

How We Protect Your Data

PHJOIN takes data security seriously. We implement strict technical and organizational measures to protect player information from unauthorized access, misuse, or loss.

Encryption protocols and firewalls

All data transmitted to and from this site is secured using 256-bit SSL encryption. Our servers are protected by advanced firewalls and regular security audits to ensure network integrity.

Secure data storage

User data is stored in encrypted databases hosted on secure, access-controlled infrastructure. Backup systems are also in place to prevent data loss in the event of system failures.

Limited employee access and monitoring

Only authorized PHJOIN personnel with a need-to-know basis are allowed access to user data. We also maintain detailed access logs and conduct regular reviews to monitor compliance and detect anomalies.

Third-Party Disclosure Policy

We only share your personal data with third parties when necessary and always in accordance with legal obligations. We never sell your information for profit.

When we share data (regulatory, legal reasons)

We may share personal information with government agencies, regulatory authorities, or law enforcement if required by law or in response to official requests. This includes fraud investigations, tax compliance, or gaming license audits.

Affiliate services and providers

Some third-party service providers (e.g., payment processors, game developers, analytics tools) may require access to limited data to operate effectively. These partners are contractually bound to use your information solely for service delivery and not for any other purpose.

No selling of personal data

PHJOIN does not sell, rent, or trade your personal data to advertisers, marketers, or other unrelated parties. Your information remains confidential and is used only to enhance your experience on our platform.

Your Rights as a Player

As a Filipino player, you have full rights over your personal information stored on the platform. We support your ability to review, update, or delete your data in a timely and secure manner.

Request data access or deletion

You can request a copy of the personal information we hold about you or ask for its deletion. To do so, contact our Data Protection Officer via the contact details at the end of this policy. We may require verification before processing your request.

Opt out of marketing communications

If you no longer wish to receive promotional messages, you can opt-out by updating your notification preferences in your account settings or by clicking the “unsubscribe” link in marketing emails.

Contacting the Data Protection Officer

For questions about data privacy, access requests, or policy clarifications, you may contact our Data Protection Officer directly. You can also explore our Responsible Gaming tools to take control of your betting behavior and privacy preferences. Contact details are provided in the final section of this policy.

Cookie Policy

Cookies help PHJOIN improve site performance and deliver a personalized experience to Filipino users. This section explains what cookies are and how you can manage them.

What are cookies

Cookies are small text files stored on your device when you visit a website. They allow the platform to remember your log-in sessions, preferences, and browsing behavior for a smoother experience.

How cookies enhance user experience

By using cookies, the gaming hub can keep you logged in, save your language and currency settings, and provide relevant game or promotion suggestions based on your activity. This helps us tailor the platform to your preferences.

How to manage cookie preferences

You can manage or disable cookies in your browser settings. However, turning off essential cookies may affect site functionality. For the best experience, we recommend keeping basic cookies enabled. You can also revisit your cookie settings anytime from your account dashboard.

Changes to This Privacy Policy

The site may update this Privacy Policy to reflect changes in regulations, technology, or service offerings. We encourage users to review it regularly to stay informed.

Notification methods

Whenever significant changes are made to our privacy practices, we will notify users via email, in-app messages, or a banner on the homepage. The updated date will be displayed at the top of this page for reference.

User responsibility to review updates

While we do our best to notify players, it’s your responsibility to check this policy periodically. Continued use of PHJOIN after a policy update implies your acceptance of the revised terms.

Contact Information

If you have any questions about this Privacy Policy or your data rights, our brand is ready to assist. You may reach out to our Data Protection Officer or customer support team.

PHJOIN Data Protection Officer contact

For data access, correction, or deletion requests, please email our Data Protection Officer (DPO) at:
 📧 [email protected]
 We aim to respond to verified requests within 5–7 business days.

Customer service support channels

For general questions or account-related concerns, contact us support via:

Conclusion

PHJOIN is fully committed to protecting your personal data and respecting your privacy. We collect and use information solely to improve your gaming experience and comply with applicable laws.

We encourage all Filipino players to review this Privacy Policy regularly and reach out with any questions. By staying informed, you help us maintain a safe, transparent, and trustworthy betting environment for everyone on the PHJOIN.